The First Gulf Bank (FGB) is a publicly owned bank based in Abu Dhabi. Also commonly known as Bank Al-Khaleej Al-Awal in Arabic, FGB is among the fastest emerging banks in the country. It boasts of a total of 20 branches and 48 ATMs throughout the country. First Gulf Bank offers its customers a wide variety of financial and banking services in treasury and investments, merchant banking, corporate banking, wholesale as well as retail banking. The bank oversees more than $2.8 billion of shareholder equity and its net profit growth rate is currently the highest among all the banks in the country. Just recently, First Golf Bank declared a stock split for more access to majority of the countrie’s smaller investors and a greater volume of trades.
One thing that the bank’s customers consider frustrating is its considerably very low technology and branch banking process. The bank also cares less about its employees’ personal problems. 20 branches only throughout the country means the bank needs expand quickly for it to have a broader customer base. Additionally, customers are requesting the bank’s HR department to stop being too casual and unclear in communication and policies, as characterized by the delays in bank statement deliveries. More are yet to come from FGB anyway, especially considering that it is yet to start offering credit cards, and mortgage services.
The bank has been highly credited for providing some of the best financial services and banking solutions promptly to their customers and target groups within the financial market including retail customers, public and private institutions, high net individuals as well as investors in the UAE. In fact, the bank has entirely changed all levels of its management and has also come up with modern, fresh and up-to-date services that will make it offer even better investment possibilities for both commercial and individual clientele. Most importantly are the numerous promotions and rewards that the bank offers for every single deposit.